Privacy Policy.

1. Scope of this policy

This Privacy Policy applies to seksolution.com and all subdomains, products and services operated by Souq e Kamil Trading & Solutions WLL (a company registered in the Kingdom of Bahrain). It does not apply to third-party websites we link to — those are governed by their own privacy policies.

By using our website or services, you agree to the practices described in this policy.

2. Information we collect

We collect information in the following ways:

Information you give us

• Contact form submissions: name, email address, subject, and message content.
• Business enquiries: any information you voluntarily share during sales discussions, demos, or quote requests.
• Service onboarding: if you become a client, we may collect business details, billing information, and project requirements as needed to deliver the service.

Information we collect automatically

• Technical data: IP address, browser type and version, device type, operating system, referring URL, and pages visited.
• Usage data: approximate session length, clicks, and navigation patterns — collected via privacy-respecting analytics where applicable.
• Cookies: see our Cookie Policy for details.

3. How we use your information

We use the information we collect to:

• Respond to your enquiries and provide the services or information you request.
• Operate, maintain, and improve our website and products.
• Deliver and support contracted services to our clients.
• Send transactional communications (order confirmations, service notices) when relevant.
• Detect, prevent and respond to fraud, abuse, security, or legal incidents.
• Comply with our legal and regulatory obligations in the Kingdom of Bahrain.

We do not sell, rent, or trade your personal information to third parties.

4. Legal basis for processing

We process personal data only when we have a lawful basis to do so:

• Consent — when you voluntarily submit a contact form or subscribe to communications.
• Contract — to fulfil our obligations to clients who engage our services.
• Legitimate interest — to maintain site security, prevent abuse, and improve our offerings.
• Legal obligation — where required by Bahraini law or competent authorities.

5. Sharing & disclosure

We may share your information only in the following limited circumstances:

• Service providers: trusted vendors who process data on our behalf (email delivery, hosting, analytics). These providers are bound by confidentiality.
• Legal compliance: when required by law, court order, or government request.
• Business transfer: if Souq e Kamil is involved in a merger, acquisition, or sale of assets, your information may be transferred subject to this policy.
• With your consent: in any other case where you have given us explicit permission.

6. Cookies & tracking

We use cookies and similar technologies to operate our website, remember your preferences, and understand traffic patterns. You can control cookies through your browser settings. For a full breakdown, see our Cookie Policy.

7. Data retention

We keep your personal information only as long as needed for the purposes outlined in this policy:

• Contact form messages: up to 24 months, unless you ask us to delete them sooner.
• Client records: for the duration of our engagement plus a reasonable period to meet legal, tax, and audit obligations.
• Server and security logs: typically 90 days.

8. Security

We take reasonable technical and organisational measures to protect personal information — including encryption in transit (HTTPS), access controls, and regular security reviews. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data ("right to be forgotten") where there is no overriding legal reason for us to retain it.
• Restrict or object to certain processing activities.
• Withdraw consent at any time for processing based on consent.
• Receive a copy of your data in a portable format.

To exercise any of these rights, email us at info@souqekamil.com. We will respond within a reasonable timeframe.

10. Children's privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.

11. International transfers

We are based in the Kingdom of Bahrain. If you contact us from outside Bahrain, your information may be transferred to and processed in Bahrain. We rely on the protections provided by our jurisdiction and on contractual safeguards with our service providers, where applicable.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will provide a more prominent notice. We encourage you to review this policy periodically.

13. Contact us

If you have questions or concerns about this Privacy Policy, please reach out:

Souq e Kamil Trading & Solutions WLL
Office 304, Building 75, Road 3201, Block 332, Kingdom of Bahrain
Email: info@souqekamil.com
Website: seksolution.com